• General T&Cs

    This eShop is managed and operated by the Maldon District Tourist Information Centre. The terms and conditions set out govern your use of this eShop and the promotion of products and services through the eShop. It is your responsibility to read and understand the terms and conditions below.

  • Third-Party Suppliers

    Your order may include a product which is sent out from a third-party supplier. If so, your contract for that part of the order is between you and the supplier and is subject to their terms & conditions.

    Because the contract for the product and/or service is between you and the supplier, any queries or concerns relating to the product and/or service should be addressed to them.

  • Delivery

    We will endeavour to deliver your items within 5 days from payment subject to availability.

    The Maldon District Tourist Information Centre does not accept responsibility for products that are lost or stolen.

    Items will be sent from us in good order, you would need to speak to Royal Mail about items damaged in transit.

  • Postage and Packing

    P&P is calculated by the total weight and size of the items you are ordering. You will be quoted a postal rate before you go to the check out and pay for your order.

  • Electronic Tickets

    There is no charge for delivery of electronic tickets as confirmation is generated at the time of booking.

    The electronic ticket should be printed off and handed in at the attraction/event on arrival.

  • Payment

    We accept debit or credit card. A small surcharge of 1.60% will be applied to your transaction when using a credit card. We do not accept American Express, as it is the policy of Maldon District Council.

    Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel a booking if payment is declined or incorrect cardholder details and billing information have been supplied.

  • Refunds/Amendments/Canceltions/incorrect Items

    Please contact us with in 24 hours if you need to make any changes to your order or your receive the wrong items.

    In the case of products supplied by the Maldon District Tourist Information Centre, unused and unopened products can be returned to the TIC Offices or by post. Please allow up to 5 working days for the refund to be processed.

    In all other cases any queries regarding cancellation of an order or application for any refund for any reason must be made directly to the supplier.

    This does not affect your statutory rights.

  • Is VAT included in the price?

    Yes, VAT is included in all prices.

  • Changes to details that you have given us

    It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting us as soon as possible.

  • What if I'm not home for delivery?

    Royal Mail will usually take the parcel to your local distribution centre for you to collect. You may need to take ID to collect your items, or they may be able to try to redeliver at your request.

  • Will I receive an email confirming my order?

    Yes. You will receive a confirmation email confirming the order, to ensure your order has been received.